Returns & Refunds

We want you to be happy with your purchase. If there's a problem with your order, please get in touch and we'll do our best to put things right.

Changed Your Mind?

If you've changed your mind and would like to cancel your order, please get in touch as soon as possible. Many of our products are custom printed to order, and once printing has begun it can be difficult for us to sell them to another customer. We'll always do our best to help, but cancellations may not be possible once production has started.

To be eligible for a return, items must be unused and in their original condition. Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

Faulty or Damaged Items

We take great care when manufacturing and packing our products, but occasionally things can go wrong.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and include photographs where possible. We'll review the issue and arrange a replacement, refund, or suitable solution.

Custom and Made-to-Order Products

Many of our products are manufactured specifically for each order.

Unless an item is faulty or damaged, we may not be able to accept returns on custom-made or personalised products.

If you're unsure whether your item qualifies for a return, please get in touch before sending it back.

How to Request a Return

Simply contact us with:

• Your order number
• The item(s) you'd like to return
• A brief description of the issue (if applicable)

We'll provide instructions on the next steps and the return address if required.

Refunds

Once your return has been received and inspected, we'll process any approved refund as quickly as possible.

Refunds will be issued to the original payment method used when placing the order.

Need Help?

If you have any questions about returns, refunds, or a product you've received, please contact us and we'll be happy to help.